smartMI - bringing you insurance the smart way
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Join the SMART Side of Life

smartMI (Pty) Ltd

Welcome to smartMI

Contact Us
Thank you for making the SMART Choice to visit us.

smartMI is an authorised Financial Services Provider (FSP 44497) that offers Funeral Insurance direct to the public.

smartMI is licensed to administer Funeral Group Schemes and holds a Cell Captive with Guardrisk Life. Re-insurance is done by Swiss Re. We administer Voluntary and Compulsory Group Schemes from across South Africa.

smartMI Head Quarters are based in Bellville, Cape Town. We currently have branches in the Western Cape, Eastern Cape and Free-State, and we are still growing.

Contact us today, or visit your nearest smartMI Branch to experience Service the SMART Way!

INTERN Program
More About Us

Covid-19 ... where are we?

Currently we are working remote at 24 different locations. We now have the back offices of 3 shops open along with the HQ Call Centre. We are currently only servicing clients telephonically or via email, whatsapp or Facebook. We will keep you informed once branches are ready to open for visitors.

IT IS IMPORTANT TO NOTE: That even when a branch now opens, we will not accept cash payments. We urge you to make use of Bank ATM's, Banking Apps and even Snapscan.

When you pay, please provide YOUR INITIAL, SURNAME AND DATE OF BIRTH
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WhatsApp : 076 665 0393

WhatsApp us during work hours, Monday - Friday and we'll call you back to assist!

Covid-19 Update

Dear smartMI Clients.

As much as we miss you and would like to open all our doors and welcome you inside, we are unfortunately NOT YET ready to do this SAFELY.
Since YOUR safety and the safety of our Team is our first priority, we will only open doors to our clients as each branch becomes ready for this.

We must also note, that we will still NOT ACCEPT CASH payments when we open and encourage you to CONTINUE paying at the bank, the ATM or from your Bank App. We will soon make a Snapscan code available that you can use and will have card machines available in the shops as they open.

We thank you for your support, patience and understanding during this difficult time. We urge you to make your HEALTH and SAFETY a priority and to protect those around you by wearing a mask covering over your mouth and nose when you are outside.

You can contact us through the following options, Monday-Friday 09:00 - 15:00

Email : fax@smartmi.co.za
Facebook : message us directly
Whatsapp : 076 665 0393
HQ Tel : 021 - 9145852
HQ Call Centre Tel : 087 807 9930
Beaufort West Tel : 023 415 3683
Kroonstad Tel : 056 212 2844
Port Elizabeth Tel : 041 487 3194

The lines are busy and there are lots of messages coming through, but please be assured that we will get to you as quickly as possible.

SMART Regards



Quick links

Claims Handling Process
File Size: 205 kb
File Type: pdf
Download File

For more info on our claims process, please download
TCF Policy
File Size: 5102 kb
File Type: pdf
Download File

For more info on our Treating Customer Policy, please download
Complaints Resolution Policy
File Size: 244 kb
File Type: pdf
Download File

For more info on our complaints process, please download
Complaints Resolution EXTERNAL
File Size: 183 kb
File Type: pdf
Download File

This is a quick guide on how to complain.
Complaints Resolution INTERNAL
File Size: 185 kb
File Type: pdf
Download File

smartMI Ts and Cs from Feb20
File Size: 235 kb
File Type: pdf
Download File

These are the updated Terms and Conditions for our policies from 1 February 2020
Ask for a Group Scheme Quote
GET Individual Cover Quote


Make the SMART Choice today. Choose smartMI.

smartMI (Pty) Ltd  :  Co Reg 2013/002423/07
smartMI is an authorised Financial Services Provider - FSP 44497
smartMI (Pty) Ltd is part to the smartMI Group (Pty) Ltd  :  Co Reg 2016/112584/07


©Copyright 2017 - present
  • Home
    • About Us
    • SMART Values
    • Contact Us >
      • SMART Branches
  • SMART Products
    • Group Schemes
  • Group Schemes
  • SMART Gallery
    • SMART Woman 2018
    • SMART Videos
    • SMART Awards
  • SMART Blog
  • SMART Careers
  • smartMI Library
  • Merge : Main
    • Merge : General admin
    • Merge : HR
    • Merge : Risk
  • Forms : Main
  • Reports : Main
  • Call Centre