In a recent conversation with a young man who was thanking me on behalf of his family for what we had done for his sister, he made this very interesting comment: "You are one in a million who can see a problem and solve it".
His comment made me stop and think .... see a problem, solve a problem. Why don't we do more of this?
In a society where we very easily spend time blaming, accusing, criticising, complaining and feeling "entitled", it seems there are less and less problem solvers and more problem identifiers.
Thinking about how we do things at smartMI, as well as our company culture, I would like to think that smartMI is privileged to have a "problem solving" approach.
We do business in an industry that is known for complaints of abuse and corruption, along with selling products to clients that they will never be able to use.
Our problem solving approach to this, is to offer a compliant (abide by the law) service that treats our customers fair (product meets needs) and is available in the local neighbourhood where our clients live. Our sales approach ensures that clients only buy products they want and NEED.
Our communities in which we do business deal with the reality of an unemployed youth.
We are offering our solution to this problem by ensuring that we create an environment where we can help inexperienced persons grow their skill level and confidence whilst working for smartMI. With our approach to training, we are now able to create opportunities for persons who are willing to learn, to gain experience and grow!
We are proud of various examples of Team Members who grabbed every opportunity to learn and better themselves.
I could build a list of problems that we have solved over time, without truly realising that is what we are doing. Problem solving is part of our culture, because we have a heart.
We recently had the privilege of helping one of our Interns get much needed spectacles to improve her poor eyesight.
It was great to see an entire SMART Team pull together to contribute, along with the Company, so that one Team Member could get much needed spectacles at no additional cost to her.
We are proud of our culture of solving problems. We are proud of an entire TEAM that represents "One in a Million"!
Be part of the #SMARTSolution!